Case Study: Hammersmith & Fulham
Yokeru's mass-engagement technology is used to support shielded individuals.
Hammersmith & Fulham Council rapidly upscaled their call capacity to make regular direct contact with more than 9,000 shielded individuals. The technology has enabled the council's staff to identify the unmet needs of residents, many of which are suffering from social isolation and loneliness.
The AI-enabled service makes automated calls to residents with an advanced human-like synthetic voice. The platform shares information about council service and asks a series of questions that could be answered by respondents using the phone touchpad by speaking the answer.
So far, nearly 1,000 shielded households have been identified with unmet needs, and therefore requiring assistance,
This outcome would not have been possible using a human operator. Every day of calls made by Yokeru would have required 225 hours (32 working days) of continued traditional call centre usage to monitor all 9,000 shielded households.